Support Coordination

All your tools in one platform, built for NDIS providers who want less admin and more impact.

LEARN ABOUT NIGHTINGALE

Participant Management Software for Support Coordinators

Empowering Support Coordinators with Smarter Tools

Managing participant goals, budgets, providers, and compliance all at once is no small task. Nightingale Support Coordination Software brings everything into one place.

Compliance built in, not bolted on

Track participant plans, funding usage & documentation without chasing spreadsheets or juggling systems. Nightingale keeps you audit ready automatically & compliance becomes your daily workflow, not an after hours chore.

Scheduling that works for you

Plan and adjust participant appointments, provider meetings, and follow ups in seconds. Send instant updates, avoid double bookings, and keep service delivery on track without the constant back and forth.

Smarter claiming, fewer delays

Process claims & invoices faster with accurate, rules based billing built specifically for Support Coordinators. Whether you’re working with agency managed, plan managed, or self managed participants, Nightingale makes reconciliation quick & error free.

PURPOSE

Nightingale NDIS Software was purpose built for, and with NDIS providers

NDIS providers operate under some of the most rigorous compliance, rostering, and billing requirements in the sector. Without the right tools, even simple admin tasks become overwhelming.

Nightingale was built from the ground up with NDIS in mind. Every feature is designed to simplify your operations, reduce risk, and help your team deliver consistent, high-quality care.

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SINGLE SOURCE OF TRUTH

Your Support Coordination Toolkit

All the essential features you need in a Support Coordination Software to manage participants, funding, and service delivery, in one connected platform.

Billable Case Notes

Log time directly against participants and automatically link it to NDIS funding. With PRODA API integration and bulk upload options, claiming and reconciling is simple and compliant.

Mobile App for Staff

Add case notes, update client progress, and access key information on the go. Designed to save time while maintaining high quality service.

Scheduling & Rostering

Easily create and adjust rosters for participants and staff. Avoid double booking, ensure coverage, and instantly notify team members of updates.

Finance System Integration

Connect seamlessly with platforms like Xero, MYOB, and QuickBooks to make invoicing and reconciliation effortless for both planned and self managed clients.

Reporting & Insights

Reporting dashboards can be loaded with dozens of prebuilt reports or customised to meet your needs. Track KPIs, monitor funding utilisation, and be confident in your next audit.

Custom Forms & Templates

Design and use your own forms to capture the exact information you need, from progress updates to safeguarding checks.

Features

Why payroll systems alone don’t cut it

You know the drill by now. It’s the last week of the month and suddenly everyone’s asking “where are the timesheets?” Your managers are texting staff who’ve gone MIA. Someone’s written their hours on the back of a coffee stained receipt. Another person swears they worked overtime but there’s no record of it anywhere.

Ringing any bells? You’re far from alone. The good news? This way of working can actually end.

Nightingale’s payroll system is built specifically for Australian care providers who deal with complex award structures, multiple funding sources and ever changing compliance requirements. We understand that your staff work across different clients, funding streams, and service types, all requiring accurate cost allocation and award interpretation. Our platform captures this complexity automatically, so your payroll data is always audit ready and compliant. No chasing, no guessing, no stress.

Real-Time Timesheet Automation

Staff hours captured as they work

Timesheets complete automatically as staff clock in, complete shifts and record activities through our mobile app.
Geo-location verification ensures accurate attendance and time tracking, while integrated break management captures all billable and non-billable time according to award requirements.

Seamless Payroll Integration

Works with your existing payroll provider

Flexible export options and API integrations ensure your timesheet data flows exactly where it needs to go whether that’s MYOB, Xero, KeyPay or any other payroll system.
Customisable data formatting matches your payroll provider’s requirements, while automated validation checks catch errors before data export.

Smart Award Interpretation

Accurate calculations every time

Built-in award interpretation automatically calculates penalty rates, overtime, shift allowances, and public holiday loadings based on current Fair Work standards.
Automated compliance checking ensures all timesheet calculations meet award requirements, reducing the risk of underpayments and compliance issues.

Automated Data Flow & Export

Seamless integration with your existing systems

Real-time synchronisation of roster and attendance data ensures smooth information flow to staff timesheets, eliminating manual data entry and streamlining workplace operations.
Manager approval workflows allow staff to submit timesheets for moderation and approval before automatic transfer to your payroll system for processing.

OUR DIFFERENCE

Built for the way Support Coordinators work

Nightingale’s is designed to take the pressure off every step of the process.

Your Benefits

Be confident in your compliance and unlock smarter, data backed decisions across your entire organisation.

Stay audit ready and insight rich, every single day.

Access the data that matters, when and where you need it. With Nightingale NDIS Software, you can track compliance, funding, service delivery and team performance in real time.

Auto-updated NDIS price guides and compliance rules
Real-time audit logs and regulation standard reporting
Live dashboards for client, workforce, and financial activity
Alerts and trend monitoring to flag emerging issues early
Build custom dashboards based on your KPIs
Fully controlled user access for secure data visibility
Track performance metrics, budget usage and service delivery
Export detailed reports for funders, boards, and auditors

Your Benefits

Less admin, fewer gaps, and more time doing what matters, supporting your clients.

NDIS Software with the right people, in the right place, at the right time.

Take the pain out of rostering, payroll, and shift management, all while keeping staff engaged and operations running smoothly.

Smart rostering with inbuilt award interpretation
Staff availability, qualifications and preferences in one place
Push notifications for last-minute shift bidding
Real-time travel logic and gap checks to avoid over servicing
Automated payroll and timesheet exports
Mobile app access for shift views, case notes, and updates
Geo-location check-in/out for clocking and compliance
Staff can bid for shifts, log progress notes, and manage tasks on the go

Your Benefits

Enquiry to delivery are streamlined and connected, meaning better outcomes for your clients, with fewer cracks for important details to fall through.

Connected care journey from first contact to ongoing support.

From enquiry and onboarding to case notes, incidents and family engagement, Nightingale NDIS Software connects the dots you need, when you need them.

Customisable intake and eligibility forms
Automatic profile creation and referral workflows
Case notes, incidents, risks and care plans all in one record
Cross team visibility into client history and current needs
Mobile access for support workers to record and review updates
Secure communication tools for staff, clients and carers
Family and participant app for transparency and feedback
Safeguarding with alerts, logs and risk tracking

Automated Payroll Processing Engine

End to end payroll automation for accurate, compliant workforce management

Real-time Timesheet Capture

Mobile automation: Staff hours captured through mobile app with geo-location verification

Break management: Integrated paid and unpaid break recording

Multi-source support: Manual entry, and mobile capture

Intelligent Award Interpretation

Fair Work compliance: Built-in award standards with automatic penalty rates calculations

Custom award rules: Organisation-specific payment structures

Rate automation: Automatic application of current Fair Work standards and rate changes

Seamless Payroll Integration

API connectivity: Direct integration with systems like MYOB, Xero, KeyPay and Employment Hero
Validation checking: Automated error detection and compliance verification
Bulk processing: Efficient handling of large workforce data

Compliance Monitoring

Audit trail documentation: Tracking of all timesheet modifications, and payroll data exports

Award compliance tracking: Real-time monitoring of Fair Work standard

Regulatory reporting: Automated generation of WorkCover and superannuation

Advanced Processing Workflows

Manager approval systems: Exception highlighting and bulk processing capabilities

Leave integration: Entitlement tracking and balance updates

Overtime management: Automated approval routing and budget impact analysis

These aren't basic features, they're the advanced capabilities you need when your current system can't keep up with complex care delivery requirements.

Let’s Grow Your Business Now!

Presents a variety of attractive services and guarantees to ensure the success of your business.

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Software inclusions

Staff & Companion App

All-in-One Staff Roster, Case Notes and Dictation App

Real-time roster visibility

Your staff see their schedules, client details, and shift updates instantly, no more chasing down information.

Shift management in their pocket

Staff submit availability, request leave, and bid on open shifts, all from their phone.

Accurate time and location tracking

Geo-located clock-ins capture precise attendance data, eliminating timesheet disputes and manual verification.

Stay ahead with smart alerts

Push notifications keep everyone informed about roster changes, urgent updates, and available shifts.

Case notes made simple

Type or dictate progress notes on the go, so your team can focus on care delivery instead of paperwork.

Custom forms that travel

Use custom assessment forms that staff can complete on site, reducing duplication and admin burden.

Features

See what they say about us

1,000+ reviews on trustpilot.

Transformative for Our Audits

“The auditor was “gobsmacked” that such an option was possible and that the app checks about 5 practice standards. It addresses privacy and confidentiality whilst addressing concerns from a safeguarding perspective. Enables informal and formal supports for continuity in supports and support planning perspective. Overall, the ability to have it (whether it is used or not) fits the NDIS premise of choice and control. Amazing.”

Enhanced Lifestyles Inc

Operations Manager

Exceptional Customer Service

“As a long-standing customer of Nightingale Software, we’ve always appreciated the platform’s capabilities. However, the past 12 months have truly stood out. The level of customer service has exceeded expectations, underpinned by clear communication and a genuine alignment with our priorities. Nightingale is a respected and valued strategic partner, and we’re excited about continuing to build on this strong foundation.”