The home care software company that gets it
Since 2015, Nightingale has been on a mission to solve the real problems facing Australian care providers who support people in their homes and the community.
OUR STORY
We dreamed of a platform that does it all. So we built it.
We didn’t start as another software company trying to crack the care market, we began as a humble two man operation working within a disability services business trying to solve the unsolvable.
We were tasked to build a platform that does it all.
No more spreadsheets.
No more disparate systems.
No more CSV exports.
No more audit anxiety.
No more 6am panic calls to fill shift withdrawals.
And about 200 more… no more’s.
So we got to work. We embedded ourselves in the care sector and had countless conversations with support coordinators, care managers, executive teams and frontline workers who were drowning in systems that fought against them instead of helping them.
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OUR PASSION
We were inspired by the heart of the industry.
These problems that needed to be solved, were driven by passionate people providing services, support and care to some of the most vulnerable people in Australian communities. Yet providing that care was becoming more regulated, more admin heavy and with little room for any mistakes.
What we discovered was that most home care software was built by people who’d never worked a shift, never had to explain a funding shortfall to a family, or never felt the pressure of an NDIS audit.
We decided to do things differently.
Today, we’re Australia’s trusted truly unified care platform, processing over $1 billion in transactions and supporting thousands of users across the country.
But the numbers that matter most to us are the hours we give back to care teams and the stress we take away from coordinators trying to do impossible jobs with inadequate tools.
Our Mission & Vision
Our Vision: A world where Nightingale facilitates the highest quality care.
Our Mission: Empower providers to increase their impact by revolutionising their operations.
We’re inspired by Florence Nightingale, who understood that care isn’t just about compassion, it’s about precision, evidence based practice, and having the right tools to make a real impact. Like the nightingale bird that brings clarity of song even in darkness, we bring clarity and confidence to care providers navigating complexity.
The Australian Advantage
Nightingale is 100% Australian owned and operated, with our entire team of 40+ professionals based across the country.
From our sales and customer success managers – to our developers and admin team – every person supporting your implementation understands Australian regulations, funding models, and the unique challenges of delivering care in our communities.
Why Australian built matters
- We live and breathe NDIS price guides, aged care standards, and Support at Home requirements
- Our support team works in your timezone and speaks your language
- We understand the complexity of Australian awards, penalty rates, and industrial relations
- Updates and compliance changes happen in real-time because we’re watching the same regulatory landscape you are
Our distributed Australian team means local support is never far away. Whether you’re in far North Queensland or metropolitan Adelaide, you’re working with people who understand your operational reality.
Our Team of Passionate Care Advocates
Behind Nightingale’s home care software is a team of technologists, care sector veterans, and problem-solvers who are genuinely passionate about making care delivery work better. Our developers have backgrounds in healthcare technology, our customer success team includes former care managers, and our leadership team has decades of experience in both technology and community services.
What unites us isn’t just technical expertise – it’s the belief that good software can have a profound impact on people’s lives. When we reduce administrative burden for a support coordinator, we’re giving them time back to focus on their participants. When we streamline claiming processes for an aged care provider, we’re helping them secure the funding they need to deliver quality care.
The team behind the innovation
Our team is distributed across Australia because care happens everywhere, and we want to be close to the communities we serve. From major cities to regional centres, our people understand local challenges and can provide support that feels personal, not corporate.
Chief Executive Officer
Product Evangelist
Chief Customer Officer
Head of Technology
Our Company History
We’ve been around for over 10 years! And we’ve achieved alot in that time.
Alayacare acquires Nightingale
October 2025 marked a pivotal moment in Nightingale’s story. AlayaCare’s acquisition brings new resources and innovation to our platform without changing what makes Nightingale trusted by Australian care providers, our local presence, sector expertise, and commitment to people.
For our clients, this meant they received the benefit of working with their familiar Nightingale team, enhanced by AlayaCare’s technology investment and research capabilities.
It’s an exciting phase that is testament to everything we’ve built, and the benefits we provide to our customers.
Together, we’re building solutions that tackle the real challenges facing NDIS, aged care, and community care providers workforce efficiency, compliance complexity, and delivering quality outcomes at scale.
The long awaited Client & Family App
We really outdid ourselves this time. Customers needed better connection to the families and loved ones of their clients and participants, and we got building.
We reached 5,000 users and kept developing our platform with our customer feedback.
We doubled in size
The industry backed us and we continued to grow with our customers. Our team grew from 6 to 16 in a short period of time.
We evolved our onboarding method and implementation structure, which is still industry leading til this day.
We also achieved our ISO 27001 certification, and we’ve maintained it ever since.
We hired our first sales person
And it was a big step for our team. We’d been founder owned and run, but it was time for our to grow. During this period we launched a whole lot of features, including our NDIS Travel and Transport additions, competency rostering and an SMS Integration.
Let’s not forget the real hero – shift bidding! What an absolute game changer that was. Lastly we added home modifications features.
At this stage we had 6 staff in total. Small but mighty some would say.
Got busy with new features
This was a big year of listening, learning and developing. Lots of near features including custom forms and workflows, and even bigger, our first mobile app for staff!
Ruah WA and ACES NSW joined our growing customer base and we started to see real interest from the eastern states care sector.
Our First Customer!
We liberated the Nightingale platform to the Australian market and secured our first Customer, Family Support WA. Who are still a customer today!
During this year we also finalised our first National NDIS Integration and launched in the aged care sector.
It all begins...
In 2015, the introduction of the initial NDIS trial saw founders John Broweleit and Matthew Hughes’ web development company approached by Family Support WA to build a NDIS-compatible CRM. The development team based themselves inside the customer’s premises so they could deeply understand the operational challenges and requirements of their customer, and the wider industry.
Our Home Care Software Solutions
Custom built for a very important group of people.
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NDIS & Disability Services
Disability support providers operating under the NDIS framework
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Aged Care Providers
Aged care providers serving CHSP and Support at Home
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Local Government & Councils
Local shires and councils providing care services, meals on wheels and more
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NFP's & Community Care Providers
Providing vital mental health, employment and homelessness support
Innovation That Matters
Our NDIS, Aged Care and Community Services billing software and claims tools are built for the realities of community care.
User Driven Development
Every feature starts with feedback from actual users. Support coordinators, care managers, and frontline workers shape our roadmap because they’re the ones who know what really needs fixing.
Australian Compliance First
We knew that Australian regulations were some of the most complex in the world when it comes to care provision, and we built compliance into our foundation. NDIS practice standards, aged care quality frameworks, and Support at Home requirements aren’t bolt on features, they’re core to how our platform works.
Security & Reliability
ISO 27001 certification is more than a badge for us, it’s recognition that care data requires the highest levels of protection. Our Microsoft Azure infrastructure with dual Australian data centres ensures your information stays secure and accessible.
WORK WITH US
Careers at Nightingale
We’re always looking for people who share our passion for making care delivery work better. Whether you’re a technologist who wants to apply your skills to meaningful work, a care sector professional who understands operational challenges, or someone who simply believes technology should serve humanity, there might be a place for you at Nightingale.
What we offer
- The opportunity to work on technology that genuinely improves peoples lives
- A distributed, flexible working environment across Australia
- Direct connection to the impact of your work through customer feedback
- Professional development and growth within Australia’s leading care technology company
- The chance to shape the future of care delivery in Australia
What we're looking for
- Software developers passionate about people first design
- Customer success professionals with care sector understanding
- Business analysts who can bridge technology and operational needs
- Implementation specialists with change management expertise
- People who believe technology should empower, not complicate
Does this sound like you?
If you’re interested in joining a team that’s making a real difference in Australian communities, we’d love to hear from you.
Visit our LinkedIn page for open opportunities or send us a note through our contact form, we’re always happy to chat with people who share our mission.
Our Commitment to the Care Sector
Nightingale exists because we believe Australian care providers deserve care software that understands their reality. Our commitment extends beyond software. Through Nightingale University, our knowledge centre, and ongoing sector engagement, we’re invested in helping Australian care providers not just use better technology, but deliver better care. Because ultimately, that’s what this is all about, supporting the people who support others.
Our Values
Our culture and values drive everything we do. We’re proud of our team and everyone who makes what we do possible
Insightful
We bring expertise and energy to everything we do. Our home care software provides clarity, efficiency, and confidence today, while our pragmatism and drive propel everyone toward a more connected, resilient future.
Empathetic
We show genuine understanding through every interaction. Our technology simplifies complexity, easing the burden on care providers while our commitment to people drives us toward a future where support is seamless and truly empowering.
Committed
We recognise the immense impact our work has in care communities, and we don’t take that responsibility lightly. We’re devoted to making real progress and show up with this commitment every single day.
